FAQs

We do not give you just rooms to stay. We give you an environment so you can experience the best while on a holiday with us. Walk into our hotel and enjoy a refreshing, rejuvenating, day-off with us.

Can I travel during COVID-19 & what are the main health procedures?

Yes, you can travel. All boarder are open, there is no nationality restriction, and all historical sites and museums are open! From 01st September 2020, it is mandatory to submit a negative PCR test, print on paper. This measure applies to ALL travelers. The test must be done within 72 hours before arrival. Child less than 6 years old not need test. Here are the main rules to remember: – Face masks must be worn in all enclosed areas: transportation, accommodation and enclosed sites – Temperature measurement at each entry of sites and accommodation – Hand disinfection at each site entrance, transportation, accommodation – Social distancing of 2m.

What is Luxury Travel?

Truthfully luxury travel is unique to the individual. The definition truly lies in the beholder.

Why does Marvette Shide Away charge a service fee?

By charging a non-refundable service fee we are able to ensure that your best interest is at heart. We are able to better serve the client and make sure we use partners that best match our clients ‘needs without partner commission rates effecting the level of service we can provide.

We are compensated in three ways. The first being professional commissions from partners. Our partners appreciate that we promote their product and pass the product along to our clients. Professional commissions is a way for our partners to show appreciation to us.

The second is service fees. We have all heard the saying time is money. We put a great deal of time into creating a memorable travel experience for our clients. You have a financial advisor, tax advisor, attorney, nutritionist, stylist and perhaps even a trainer. So who plans what you do with your most precious commodity….your time? That would be my team and I.

The third is referrals. We hope that you love what we do enough to tell those you know and love. We genuinely appreciate our clients and thank them for the past, the present and the million years to come.

What are your hours of work?

Our service is offered 24/7.

Emails are responded to within the same day sent. If your call is unanswered for any reason, possibly due to assisting another client, please leave a message and your call will be returned.

How do you facilitate consultations especially with the current covid19 pandemic?